FAQ | (Un)Popular Fashion Society

FAQ

Where do you find your products? I find all my products at thrift/garage/estate sales and thrift shops.

Are all of the products used? All of the products are a mixture of thrifted new and used.

Do all of your used products have stains? Used clothes may or may not have stains. If I see a stain or imperfection, I will leave in the product description. I do not purchase products that are badly stained or have terrible imperfections. Please keep in mind that there may be products that are "imperfect" to most customers but could be viewed as a great product to others.

How do you safeguard private information? I use Webroot security program to protect your private information and use the privacy protection through Shopify. I will not personally give your information to a third party without your consent. If you believe that your personal information could have been used without your consent, please contact me as soon as possible. If I believe that your private information has been exposed without my consent, you will be notified as soon as possible.

How do you process orders? When you have placed your order, I will fill and confirm your payment. Please allow 3-5 business days for payments to completely process. Shipping and sales taxes are included unless stated otherwise. Depending on your location, if you do not pay sales tax, you may have to pay use tax within your state. If you have provided your email, you will be able to track your orders through email notifications and may be tracked through the postal carrier service.

Do you offer refunds? I do not offer refunds or store returns, however, I may give you store credit with a 10% off discount on your next purchase for your inconvenience. I cannot offer refunds or accept returns if you don't like what you purchased. Contact me if you have any questions about the products.

When are you available? My online store is open 24/7.For any questions concerns, and suggestions, please email me at unpopularfashion@gmail.com and I will respond within 24 hours.

Do you accept donated clothes? Yes. I am currently not accepting kids clothes at this time. If you do not live within 20 miles from me, you may mail your donation to me at 12245 Beech Daly Rd., #39073, Redford, MI 48239. If you would like for me to pick up your clothes, email me and we can scheduled a pick up time. I do not go to private homes. We will schedule a safe pickup place (ie. police station).

Are you on social media? Yes, follow me on Facebook at UnPopular Fashion Society, Instagram at unpopular_fashion, and on Pinterest.

Would you consider being a guest content writer? Yes. Email me if you want me as a guest writer or to be featured on any other platforms.

Do you support DIYers and other thrifters? Absolutely! The main goal is to make is to bring it back to LIFE. If you have thrifted or upcycled products that you want to share let me know. I'm also available to host DIY classes if interested.

Do you deliver personally to customers? I am currently not delivering to customers personally for POS (Point of Sales) services, however, I am available to pick up donation at safe public locations. I will update customers when the POS service becomes available.